All functionality has returned to normal. Thanks for your patience, and if you're finding any problems are persisting, please do get in touch.
Posted Nov 07, 2022 - 13:30 AEDT
Monitoring
The third-party has implemented a fix, errors on our side have stopped but will continue to monitor the situation.
Posted Nov 07, 2022 - 13:02 AEDT
Identified
We're seeing a failure from an essential third-party API which is stopping our own requests from working - actions that involve reindexing or restarting Sphinx daemons aren't being completed. Search requests are not impacted by this change, though.
The issue has been raised with the third-party vendor, and we're hoping for a swift resolution.