Everything's now back to normal. Will make sure such fixes don't get delayed so badly again!
If anyone's still seeing problems persist, please get in touch.
Posted Sep 21, 2018 - 18:45 AEST
Monitoring
A new server for Carmenta is running, affected customers should find things are working now. Continuing to monitor to confirm that the issue is resolved.
Posted Sep 21, 2018 - 18:24 AEST
Identified
Greatly delayed alert, but Carmenta has unexpectedly restarted itself and crashed halfway through the process. Working on getting a replacement sorted now, expected resolution in 40 minutes.